COMPLIMENTS, COMPLAINTS & SUGGESTIONS
Teen Challenge QLD values honesty, transparency and open communication in providing services to our clients, their families and communities.
We welcome feedback from staff and clients on any issue related to our services.
Whether you have a compliment, complaint, suggestion or enquiry, we would like to know about it.
How can I give feedback?
Simply complete the enclosed feedback form and either hand to a staff member, send it in via post or scan and email (details on the back page).
If you do not wish to identify yourself, you can remain anonymous.
We will maintain open, honest and timely communication in response to your feedback.
If you would like further information on the process of lodging or dealing with compliments, complaints, suggestions or enquiries, please contact Teen Challenge QLD directly via the details on the back page.
Since 1971, Teen Challenge QLD has helped thousands of young people overcome addiction, abuse and other life-controlling problems, giving them a second chance at life.
Substance abuse is one of the most prevalent issues facing this generation. It knows no socioeconomic boundaries. Teen Challenge has a residential rehabilitation program and emergency accommodation for those at risk of homelessness.
Our programs aim to eliminate self-destructive behaviour by meeting the need of the whole person, not only dealing with the addiction, but also rebuilding their self-image, work ethic, spiritual awareness and relationships.
The services offered by Teen Challenge QLD includes residential rehabilitation, life recovery day program, emergency accommodation and family support.